Founded in Melbourne Australia, Maiday.ai provides a powerful AI agent specialising in MedTech product and applications support.

We empower vendors and distributors with advanced 24/7 global customer support, deep customer insights and personalised training modules. We extend the capabilities of clinicians and service support teams ensuring maximum utilisation and uptime of your products in line with gold-standard operations.

Our mission is simple:

Maiday.ai is a trained AI product expert accessible to clinicians 24/7 to help:

• Troubleshoot your own equipment errors.
• Avoid escalation delays resulting from timezones and support limitations.
• Reduce disruptions for your patients.
• Reduce disruptions to schedules.
• Personalise training towards industry gold-standard.

Maiday.ai services a personalised, secure and governed environment to leverage the power of AI within your organisation.

• 24/7 global customer service support.
• Internal product expertise and training.
• Generate rich customer data insights and actionable proactive recommendations.
• Proactive product feature prioritisation.
  
• Identify knowledge gaps across regions & clinics.
• Generate personalised training modules
• Onboard & up-skill internal teams

Maiday.ai empowers support staff such as Physicists, Engineers, Apps Specialists, Commercial sales... to enable gold standard product utilisation.

• Provides 24/7 access to a product expert.
  
• Learn new products with ease.
  
• Training & on-boarding aid for new staff.
• Enhance capabilities for internal escalations.
• Stay informed of new and upcoming product release updates.